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FAQ
Frequently Asked Questions
Everything you need to know about CertEngine
Getting started
What is CertEngine?
Who is CertEngine for?
Do I need to be an AIA-approved provider?
Is there a free trial?
How many attendees can I include per session?
Using CertEngine
What format does my attendance CSV need to be?
What's the fastest way to create my attendance CSV?
Can I send certificates to a single point of contact instead of each attendee?
Can I save my course and provider information so I don't have to re-enter it every time?
Can I add my company logo to the certificates?
What happens if an attendee's email is invalid?
Do you have a tool recommendation for voice input?
LinkedIn & Follow-Up
How does the LinkedIn connection feature work?
Do I need a LinkedIn Premium account to use this feature?
When is the best time to connect with attendees on LinkedIn?
Billing
How does CertEngine pricing work?
What happens after my 90-day trial?
Will my certificates have a watermark?
Can I cancel anytime?
Is my payment information secure?
What happens to my certificates if I cancel?
Can I get a refund?
Technical
What email address do certificates come from?
Can I resend certificates if an attendee doesn't receive them?
Is my data secure?